Some of us are born with, or acquire through experience, a voice that is tentative and evokes in others the tendency to ignore what we say.
Habits such as talking too quietly, or too quickly, or going up at the ends of sentences, or sounding too breathy, or too stereotypically “blue collar”—all these, and other vocal habits, can cause listeners to dismiss our ideas.
This is most obviously a problem for professional people whose job demands that they communicate their expertise, compete for promotion, and sell themselves and their ideas both inside their organizations, and out in the marketplace.
What can be done to help them?
- Make them aware of the problem. We are reluctant to do this because the voice is such a deeply personal part of us. To criticize the voice of another, we think to ourselves, would be hurtful to them. Quite the contrary, if done in a supportive manner. Broadcasters and actors were not born with the voices we hear on radio and TV. They work with voice and speech teachers to improve the appeal of their on-air presence. Since we in the business world are always “on” at work, why should we not do what we can to improve our chances to climb to the top?
- The voice is a wind instrument. In order to play it well, we must know how to breathe to support the sound, and how to use our tongues and lips to make crisp, intelligible sounds, just as the fingers of a flautist move to stop the air to make specific notes.. These behaviors are easily learned with practice. A good voice and speech teacher can be found at any university with a drama department. He or she can help improve the credibility of a voice, and reduce the effect of any accent that might be getting in the way.
- Finally, someone who seeks to improve his or her vocal presence should expect that it will take some time. One does not learn how to play a wind instrument in a day. But with effort, one can improve the expressive range, the strength, and the resonance of a voice, and discover an ancient truth: that we are judged by how we speak.
I say the truth is ancient because I recently discovered this quote from The Book of Sirach, written in Hebrew in the 2nd Century BCE.
When a sieve is shaken, the husks appear;
So do a man’s faults when he speaks.
As the test of what the potter molds is in the furnace,
So in his conversation is the test of a man.
The fruit of a tree shows the care it has had;
So too does a man’s speech disclose the bent of his mind.
Praise no man before he speaks,
For it is then that men are tested.