A few years ago, I had a procedure done in a doctor’s office in which a small camera at the end of a tube was inserted into my body for the purpose of observing the inside of my bladder (you… Read More »Business Communication: How Pharma Can Build Trust
Michael Jendrzejczyk died at the age of 53. His obituary in the New York Times reveals a remarkable man: empathetic, principled, and, most instructive for those of us seeking to become more skillful influencers, a very effective advocate for what… Read More »Interpersonal Skills: A Happy Warrior Teaches the Art of Influence
Recently, a client of mine, who is also a childhood friend, left me a voice mail saying that he did not think my short article on the power of gesture to create emotion was appropriate for the market I serve.… Read More »Speaking Anxiety: The Mind/Body Toggle
In a political revolution, insurgents quickly target the media outlets. Their reasoning? He who controls the language controls the thinking. Now comes another study to suggest that insurgents may have it right. In this experiment, one group of volunteers was… Read More »Persuasive Speaking: Language and Experience
I have a new puppy named Little Bear. He has shy moments that make my wife and I want to pick him up and cuddle him. I also have clients who are shy when they stand up to speak. I don’t want to… Read More »Speaking Anxiety: Teaching the Shy to Present
About two years ago, I attended a free webinar on marketing and liked what the presenter had to say. I also liked his voice. So I called him and chatted about my marketing issues, and eventually I hired him. He… Read More »Communication Skills: E-mail vs. Presentations