A very thoughtful client, and subscriber to our Presentation Pointers, sent me this email: I have a question – Can you offer me 1-2 tips for giving presentation feedback for senior and mid-level managers? Examples of areas where feedback is… Read More »Getting permission to coach
Just this morning, I was rushing to catch the Metro in Washington, DC and found myself staring at a refrigerator-sized ticket machine with buttons, bells, arrows, windows, slots, writing and numbers all over it. I had no idea where to… Read More »Information Design Disaster
As I said in another recent blog on complexity, most knowledge workers have to find the signal within the noise. In other words, we have to gather information, sift through it, and decide what is important and what is not,… Read More »How to clarify complexity – Part Two
Within less than a second, using your facial expressions, people make what are called spontaneous trait inferences about you. Warmth and competence are the two critical variables that other people use to assess your character and intentions. According to Amy… Read More »3 Ways to Avoid Communication Failure
To clarify this complexity, I have to step back, calm down, and ask myself a question, such as, “What seems to be the problem?” Then I have to look at the rat’s nest of black wires, and begin the delicate surgery of extricating one wire from the clutches of the other…
Right now I’m sitting in the back of a hotel meeting room near Washington, DC, where two dozen physicians are rehearsing for a presentation to the regulatory authorities. They are debating what point they are trying to prove. The question… Read More »What’s the point you’re trying to prove?