Right now I’m sitting in the back of a hotel meeting room near Washington, DC, where two dozen physicians are rehearsing for a presentation to the regulatory authorities. They are debating what point they are trying to prove. The question… Read More »What’s the point you’re trying to prove?
Robert Selander, the former CEO of MasterCard, had a thing for “presence.” When asked what he looked for in those he hired, he said, “Leadership, results, and presence.” About presence he said, “At varying levels of the company you deal… Read More »Presence is knowing what to say
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm. … Read More »The New is hard
Years ago I splurged on a course at Harvard’s Kennedy School of Government, where, among other things, I learned that leadership is a constant tug between assertiveness and empathy. Assertiveness without empathy, I learned, leads to conflict with followers and… Read More »Empathy in Action
This from Body Odd: Before now, those with performance jitters have had to contend with the nausea and the nerves on their own, or take beta blockers to battle the symptoms. New research has come up with another way to… Read More »Stage Fright Vanquished
I read the following in The Alternative Board’s newsletter today and want to pass this on to presenters and persuasive speakers. What conversations are you avoiding? Maybe it’s with a good friend you don’t want to hurt. Maybe it’s with… Read More »Fierce Conversations