Client facing skills (also known as sales skills and interpersonal skills) are essentially the skills of a very good conversationalist. Good conversations can lead to connection, mutual respect, and understanding (not necessarily agreement.) They can precipitate new, and strengthen existing,… Read More »The #1 Sales Skill
You’re preparing a presentation and the question comes up, “How much detail should I include?” The answer is, “Just enough,” and that’s not a cop out, because there are so many different circumstances, audiences, and types of presentation. For instance, when… Read More »Presentation Skills: Adjust your level of detail
In her work with clients, our voice and speech coach Sharon Wyeth often works with people who are soft-spoken. As she introduces her voice and speech students to breathing techniques that strengthen the voice, she finds it necessary to differentiate… Read More »Training the speaking voice
I am in and out of major American corporations as a consultant, a career which allows me to observe the good, the bad, and the ugly in presentation of self, and presentation of thinking. I hate to get real tactical-practical… Read More »Public speaking requires self-mastery
We all know that clay can be molded: clay can be bricks, or pots, plates or pitchers. It is a malleable substance. The body can be molded: resistance-training turns 90 pound weaklings into incredible hulks, and fatsos reveal their inner… Read More »Develop your voice and speech
Occupy Wall Street has given voice to long-simmering resentments in our economy. But there is yet another dystopia that is giving rise to a rebellion, and strangely enough, it’s against elite software. American business culture expects its white collared millions… Read More »Occupy PowerPoint